Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-10 business days, while larger furniture pieces requiring white-glove delivery may take 2-3 weeks.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How do I care for my Acosta's Home wooden furniture?
To maintain the beauty of your wood pieces, we recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals and direct sunlight, which can cause warping or fading over time.
Do you offer international shipping?
Currently, Acosta's Home ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you create your dream home now and pay later.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos of the item and the packaging, then contact our support team within 48 hours to initiate a replacement or refund.